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#tfl

8 posts5 participants1 post today
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CLondoner92 (New Account)

To mark National Bystander Awareness Day on 13 March, #Transport for #London (TfL) is offering free online active bystander training to empower Londoners to take action against harassment on public transport. #TfL has partnered with Protection Approaches, a charity that prevents identity-based violence, to provide hundreds of places for these sessions in March and April. The three-hour sessions, led by expert trainers, will cover various scenarios of hate crime and harassment, and teach participants how to safely intervene. The training aims to support TfL's commitment to eliminating hate crime on the transport network and ensuring passengers feel safe. On 13 March, Transport Safety Enforcement Officers will engage with the public at Victoria and King’s Cross stations, explaining what constitutes a hate crime, how to act as an active bystander, and the importance of reporting incidents. Session dates include 21, 27, and 31 March, and 3 April.
tfl-newsroom.prgloo.com/news/t

TfL Image - Distract with a question poster
TfL Image - Hate crime awareness event
Public
CLondoner92 (New Account)

#TfL Freedom of Information release:
Annual Ticketing Revenue and Contactless Account Data for 2023/24

In the 2023/24 fiscal year, #Transport for #London (TfL) generated a total fare revenue of £5,045 million, with £5,050 million from pay-as-you-go (PAYG) payments, which includes contactless and Oyster cards. Revenue from incomplete PAYG journeys, which are charged at maximum fare, is publicly available on their website. TfL registered 3,779,256 contactless accounts, but due to limitations, they could not provide data on active accounts or estimate revenue from customers using different versions of a card to tap in and out. Additionally, there are 2,155,079 physical credit/debit cards and 3,537,615 digital payment devices linked to these accounts.
tfl.gov.uk/corporate/transpare

Transport for LondonFOI request detailFOI request detail
Public
CLondoner92 (New Account)

#Transport for #London Freedom of Information release:
Complaints about Inaccessibility and Step-Free Access at Kew Underground Station

#TfL is committed to providing inclusive and accessible journeys across its network, placing significant emphasis on #accessibility and offering #Disability #Equality Training to staff to better support the diverse needs of customers. While step-free access is prioritised, occasional closures may occur due to planned maintenance, mechanical faults, or staff shortages, impacting some stations. The Step-free Tube guide highlights stations with accessible routes, and when lifts are unavailable, staff assist in planning alternative journeys or arrange taxis within Greater London. Over the last three years, Kew Underground Station received 5 complaints regarding inaccessibility and 2 complaints about the lack of step-free access.
tfl.gov.uk/corporate/transpare

Transport for LondonFOI request detailFOI request detail
Public
CLondoner92 (New Account)

#Transport for #London Freedom of Information release:
Single Decker Buses
#TfL completed a retrofit programme from 2017 to 2020 to ensure all buses met Euro VI/ULEZ standards, with the entire fleet meeting these standards since January 2021. Currently, there are approximately 1,750 single-decker diesel buses and 1,400 double-decker diesel buses in service. Over 700 electric single-decker buses are in use, with an additional 300 expected by March 2026. Hybrid single-decker buses were discontinued as few manufacturers developed them, and those that were produced were mostly prototypes or experimental models, with manufacturers opting not to continue their development.
tfl.gov.uk/corporate/transpare

Transport for LondonFOI request detailFOI request detail
Public
CLondoner92 (New Account)

#Transport for #London Freedom of Information release:
Accessibility Policy for getting wheelchair users to their step free station via #TfL paid taxi if staff unavailable or line suspended

London Underground staff receive comprehensive customer-service and #accessibility training, including both classroom and on-the-job learning, alongside ongoing professional development. This training is supported by internal policies and procedure documents, such as the London Underground Stations Rulebook and the Customer Services Handbook. If step-free access is unavailable, staff will assist customers in planning an alternative step-free route or, if no reasonable alternative exists, will arrange an accessible taxi at TfL’s expense to a nearby step-free station or directly to the destination within Greater London.
tfl.gov.uk/corporate/transpare

The image is a detailed informational document focused on accessibility requirements. It starts with the heading "Customers with accessibility requirements," followed by the subheading "Information" in blue. Bullet points list customers with accessibility needs, including those using wheelchairs, with visual impairments, learning difficulties, or travelling with children. Further instructions outline steps staff should take when assisting customers using wheelchairs, presented as bullet points. Another section, underlined "Information," describes the easiest routes suitable for accessibility needs, listing platforms with humps, cross-platform interchanges, and lifts. The last section is titled "Customers with visual impairments," outlining steps staff should consider, though not detailed in the visible text.
The image contains a set of guidelines written in a list format, focusing on how staff should assist customers with various impairments and difficulties. It is divided into sections with headers in bold or bold and highlighted text. The sections include general instructions, with subsections for customers with hearing impairments, learning difficulties, and speech impairments. Key points are listed using bullet points. A separate highlighted warning in bold red text advises staff about the use of escalators for assistance dogs. Specific advice for assisting customers with each type of impairment is provided, such as speaking clearly or providing written materials.
The image is a document containing information on customer accessibility assistance for a transport service. It features sections with bold headings in blue and red text. The blue “Information” heading outlines accessibility resources including guides, maps, a journey planner, and text descriptions, with links and availability details. Below, in red, there’s a “Warning” section advising the availability of a step-free Tube guide. Another "Information" section explains the need for coordinating assistance at 'destination stations.' This is followed by a grey box discussing details for large parties or mobility-restricted customers, advising communication with a Line Information Specialist. Finally, there is a section labelled "For visually impaired customers."
The image is a section from an informational document about step-free access for disabled customers using the London Underground. It contains guidelines and conditions under which alternative transport must be provided. The text explains scenarios where step-free access might not be available, such as when a lift or escalator is out of service or during planned station closures and service disruptions. It emphasises the obligation to assist disabled customers in reaching their destination. There are bullet points listing specific conditions and checks, advising on ensuring accessible transportation options are available.
Public
CLondoner92 (New Account)

#Transport for #London (#TfL), the #Metropolitan Police, and #Enfield Council are introducing measures to reduce road danger and anti-social behaviour on the A10. These include extending the average-speed camera system from Southbury Road to the A406 and implementing an injunction to prohibit ‘car cruising’ meets. Enhanced lane markings and improved signal visibility are also part of the plan. Since average-speed cameras were introduced on the northern section of the A10 in 2020, serious collisions have reduced by over 50%. The initiative supports the Mayor's Vision Zero goal to eliminate deaths and serious injuries on London’s roads. Local residents and politicians have welcomed these safety improvements.
tfl-newsroom.prgloo.com/news/t

tfl-newsroom.prgloo.comTfL, the Met Police and Enfield Council working together to reduce road danger and road-related anti-social behaviour on the A10PN-022 Existing average-speed safety camera system on the A10 to be extended, covering southern section from Southbury Road to the A406   TfL, Enfield Council and the Met working on additional safety measures, including injunction prohibiting ‘car cruising’ meets in Enfield  TfL and the Mayor remain committed to the Vision Zero goal of eliminating death and serious injury from the transport network  
Public
CLondoner92 (New Account)

#Transport for #London Freedom of Information release:
Fare evasion

Fare evasion is a serious issue for #TfL, costing over £100 million annually, which should be reinvested into the transport network. TfL aims to reduce fare evasion below 1.5% by 2030. To tackle this, 450 revenue inspectors use technology and intelligence to detect fare evaders. Penalties can reach £1,000 and a criminal record. While TfL deploys Operations Officers at some stations like Harrow-on-the-Hill, it doesn't serve Raynes Park, which is managed by National Rail. Enforcement is intelligence-led, targeting hotspots. TfL is also exploring new technologies like #AI for fare evasion detection. However, detailed data on evasion is withheld to protect enforcement strategies. Staff are trained to report incidents safely, and enforcement officers are deployed based on real-time data. TfL also invests heavily in policing and investigative teams to prevent and prosecute fare evasion.
tfl.gov.uk/corporate/transpare

Transport for LondonFOI request detailFOI request detail
Public
CLondoner92 (New Account)

#Transport for #London (TfL) advises customers to check travel plans ahead of planned strike action by #ASLEF, which will disrupt Elizabeth line services on 27 February, 1 March, 8 March, and 10 March. On 27 February and 1 March, most of the line will be closed, with a reduced service between Liverpool Street and Shenfield. There will be no service between Abbey Wood and Heathrow/Reading. Customers should consider alternative transport, such as the Piccadilly line for Heathrow. Other #TfL services will be busier than usual, with planned works on the DLR and other lines on 1 and 8 March. TfL urges #ASLEF to suspend the strikes while talks continue.
tfl-newsroom.prgloo.com/news/c

Elizabeth Line roundel Photo by TfL
Public
CLondoner92 (New Account)

#TfL Freedom of Information release:
Elizabeth line staffing
The response outlines that at Elizabeth Line stations, only drivers are trained to de-train passengers, as per Driver Controlled Operating (DCO) regulations. The number of staff present at stations is determined by the drivers in consultation with other staff, depending on the situation. There is no document detailing the exact number of trained staff at stations during the past week. The responsibility for detraining a Class 345 at any station lies with the driver, who may work with other personnel or emergency services if necessary. The Central Line Improvement Programme (CLIP) is upgrading trains, with overhauls expected to complete by 2029. Regarding sidings, there are specific access guidelines and restrictions for locations like Old Oak Common, West Ealing, and Royal Oak Sidings, with varying conditions for each site.
tfl.gov.uk/corporate/transpare

Transport for LondonFOI request detailFOI request detail
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