Social.coop @SocialCoop

5 posts5 participants1 post today

**UX Podcast** @uxpodcast@mastodon.social · 13h

UX Podcast @uxpodcast@mastodon.social

In this episode, we're joined by Lou Downe, author of Good Services and former director of design for the UK government.

We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design?

Among the topics we touched on were: The complexity of modern services and the complete reliance on infrastructure, as well as the importance of service literacy for leaders.

https://uxpodcast.com/335-service-literacy-lou-downe/

UX Podcast · 22hService literacy with Lou Downe - UX PodcastLou Downe talks to us about service design, but mainly why we perhaps aren't actually doing service design and how that could be corrected through increased service literacy.

#ux #uxpodcast #podcast

**Beta.NYC** @BetaNYC@urbanists.social · 2d

Beta.NYC @BetaNYC@urbanists.social

NYC School of Data is THREE days away!

Join BetaNYC and the NYC Open Data Team at #NYC's #civictech conference, with sessions unpacking #opendata #servicedesign #PublicInterestTech.

Sat, 3/29 at CUNY School of Law
RSVP at https://schoolofdata.nyc/2025-schedule

A navy blue image with orange text that reads: "NYC's Public Interest Tech Conference is Back!" Underneath is white text that reads: "Become a supporter and help fund scholarships!" Below are more details about NYC School of Data. Learn more at schoolofdata.nyc.

**Andy Polaine** @apolaine@pkm.social · 2d

Andy Polaine @apolaine@pkm.social

The latest episode my Power of Ten #podcast is out!

Thank you to my guests Stefan Holmlid and Johan Blomkvist for the deep conversations about #ServiceDesign and their book The Materials of Service Design that they co-wrote along with Simon Clatworthy.

You'll find it here (and in all the usual places) https://audioboom.com/posts/8694892-the-materials-of-service-design as well as on my website here: https://www.polaine.com/power-of-ten/the-materials-of-service-design/

AudioboomThe Materials of Service DesignPower of Ten is a show about design operating at all levels of zoom, from thoughtful detail to changes in organisation, society and the world, hosted by design leadership coach, Andy Polaine.

**Martin Jordan** @martinjordan.com@bsky.brid.gy · 3d

Martin Jordan @martinjordan.com@bsky.brid.gy

2 new public sector design roles opened up at @tsbberlin.bsky.social: a #serviceDesign and #communicationDesign position. The service design chapter lead role at @gematik.bsky.social remains advertised, too. You find them on my little German #GovDesign page: verwaltungsgestaltung.de#positionen

Partial screenshot of a website displaying open design positions – a service design, communication design role in Berlin and a service design chapter lead position in Berlin

**Alastair Somerville** @acuity.design@bsky.brid.gy · 4d

Alastair Somerville @acuity.design@bsky.brid.gy

All government interactions will inevitably collapse into a Pdf. It's the heat death of #ServiceDesign

Bluesky SocialBluesky

**Rosanna Sibora** @RosannaSibora@fosstodon.org · Mar 21 *

Mar 21 *

Rosanna Sibora @RosannaSibora@fosstodon.org

Bist Du auf der Suche nach einer spannenden beruflichen Herausforderung? Möchtest Du einen Beitrag zur #DigitaleSouveranitat leisten?

Ich suche nach einer Person mit Erfahrung in Team-Leitung, Change Management, IT Transformation, Open Source und user-zentrierter Arbeitsweise für eine Leitungsposition in Berlin (nicht Remote). Bei Fragen

A pattern of binary code (0s and 1s) in varying shades of gray on a black background.

#leadership #agile #servicedesign

**David O'Brien** @se_davidobrien@mastodon.scot · Mar 20

Mar 20

David O'Brien @se_davidobrien@mastodon.scot

Spent much of this week making #HTML #Prototypes for a new service we're doing some #Discovery work on.

Feels good getting my hands dirty with some code.Especially a little bit of #InteractionDesign

I don't want to get into the "designers should code" debate, but it's a useful skill to have in your quiver.

#servicedesign

**David O'Brien** @se_davidobrien@mastodon.scot · Mar 19

Mar 19

David O'Brien @se_davidobrien@mastodon.scot

https://design.scotentblog.co.uk/who-are-we-willing-to-exclude/

Scottish Enterprise Design blog · Mar 14Who are we willing to exclude? | Scottish Enterprise Design blogTo be intentional lat the start of a design project, ask the team: who are we willing to exclude?

#ServiceDesign #Accessibility #WebDev

**David O'Brien** @se_davidobrien@mastodon.scot · Mar 18

Mar 18

David O'Brien @se_davidobrien@mastodon.scot

All #design is an intentional choice.

Who are we including?

Who are we excluding?

And why?

#ServiceDesign #Inclusion ##A11y

https://design.scotentblog.co.uk/who-are-we-willing-to-exclude/

Replied in thread

**Martin Jordan** @martinjordan.com@bsky.brid.gy · Mar 13

Mar 13

Martin Jordan @martinjordan.com@bsky.brid.gy

Cross-channel #serviceDesign includes fixing the paper forms!

Bluesky SocialBluesky

**Martin Jordan** @martinjordan.com@bsky.brid.gy · Mar 13

Mar 13

Martin Jordan @martinjordan.com@bsky.brid.gy

Singing my usual tune: Thank you, international #GovDesign colleagues, for sharing openly! Kindly, @nikolagoger.bsky.social, @mahnazy.bsky.social & co from UK Ministry of Justice share how they are staffed, do #serviceDesign & what responsibilities they have with their counterparts in Germany.

What we'll cover

TEAMS
• what type | how many
• how they are staffed | aligned

COLLABORATION
• within our teams| the organisation| wider government departments

SERVICE DESIGN
• our responsibilities| how we collaborate

IDEAL SETUP
• our learnings & recommendations

**Chris** @chrisoliver@mastodon.social · Mar 13

Mar 13

Chris @chrisoliver@mastodon.social

Samuel Martin and Pamela Javier with the Co-Design Institute shared the Continuum of Engagement and the Community Engagement Approach from ignoring to co-creation with the community in their talk "Sharing power: strategies from lived experts on engaging lived experts” at #SDinGovVirtual.

An infographic titled "Continuum of Engagement" depicting five stages of community engagement arranged left to right along a multicolored arrow path. Each stage is paired with a brief description below or above it:
Ignore (Purple):
Description below: Organizations overlook the community entirely, with little to no acknowledgment of input or involvement in decisions.
Placate (Dark blue):
Description above: Organizations may appear to listen but act mainly to pacify, not to address real concerns.
Involve (Red):
Description below: Organizations value community input and seek to include it in decision-making.
Collaborate (Green):
Description above: Marks a more equitable partnership where stakeholders share decision-making power.
Co-Create (Blue and Orange):
Description to the right: Represents the highest level of engagement—shared ownership, genuine partnership, and equality between organizations and communities.
Each stage is visually connected with a bold arrow, illustrating progression from low to high engagement.

A visual titled “Community Engagement Approach” showing five levels of engagement from organization-led to community-led across five columns:
Ignore (leftmost column)
Placate
Involve
Collaborate
Co-Create (rightmost column)
Each column contains four rows labeled:
Impact
Goal
Message
Activities
Column Summaries:
Ignore:
Impact: Marginalization, erosion of trust.
Goal: Deny community involvement.
Message: “Your input is unnecessary.”
Activities: None.
Placate:
Impact: Tokenism, disillusionment.
Goal: Appear to listen but don’t act.
Message: Pseudo-engagement without commitment.
Activities: Asking for feedback without using it.
Involve:
Impact: Proactive engagement, valued input.
Goal: Move beyond superficial efforts.
Message: Commitment to integrating community input.
Activities: Workshops, focus groups, advisory boards.
Collaborate:
Impact: Empowerment, equity, shared decision-making.
Goal: Promote collaborative relationships.
Message: Shifting to inclusive and equitable practices.
Activities: Joint planning, transparent communication.
Co-Create:
Impact: Shared ownership and trust.
Goal: Community-led, relevant outcomes.
Message: Partnership and equal collaboration.
Activities: Co-design, public forums, pilot projects.
A gradient arrow runs along the bottom from “Organization Led” on the left to “Community Led” on the right, emphasizing a continuum of engagement.

#codesign #servicedesign

Continued thread

**David O'Brien** @se_davidobrien@mastodon.scot · Mar 12

Mar 12

David O'Brien @se_davidobrien@mastodon.scot

Radical optimism: reigniting hope in and for public services

Some food for thought from Audree Fletcher.

#ServiceDesign #SDinGov

https://virtual.sdingov.net/programme/radical-optimism-reigniting-hope-and-public-services

Virtual Service Design in GovernmentRadical optimism: reigniting hope in and for public services

Continued thread

**David O'Brien** @se_davidobrien@mastodon.scot · Mar 12

Mar 12

David O'Brien @se_davidobrien@mastodon.scot

Second session was very thought provoking, especially in the context of our more human services such as account management.

#ServiceDesign #SDinGov

https://virtual.sdingov.net/programme/digital-default-or-human-nature-exploring-value-human-service-delivery-complex-policy

Virtual Service Design in GovernmentDigital by default or human by nature? Exploring the value human service delivery for complex policy challenges

Continued thread

**David O'Brien** @se_davidobrien@mastodon.scot · Mar 12

Mar 12

David O'Brien @se_davidobrien@mastodon.scot

First session was extremely interesting.

#ServiceDesign

https://virtual.sdingov.net/programme/user-research-generative-ai-insights-and-approaches-govuk-chat-experiment

Virtual Service Design in GovernmentUser research on generative-AI: insights and approaches from the GOV.UK Chat experiment

**David O'Brien** @se_davidobrien@mastodon.scot · Mar 12

Mar 12

David O'Brien @se_davidobrien@mastodon.scot

I'm attending the virtual #SDinGov 2025 today. Looking forward to some great talks.

#ServiceDesign

https://virtual.sdingov.net/

Virtual Service Design in GovernmentService Design in Government

**Beta.NYC** @BetaNYC@urbanists.social · Mar 11

Mar 11

Beta.NYC @BetaNYC@urbanists.social

You're invited to NYC's most interactive #civictech + #opendata + #servicedesign event of the year — NYC School of Data 2025!

Join us on Saturday, March 29, at CUNY School of Law to close out #opendataweek.

There will be a wide variety of 30+ sessions, free on-site childcare, ASL translation available upon request, and more!!

Tickets, scholarships, & our schedule of sessions: https://schoolofdata.nyc/2025-schedule

An orange gradient image with text that reads: "Engage with NYC's tech, Data & design communities" followed by information about NYC School of Data. Learn more at schoolofdata.nyc.

**Beta.NYC** @BetaNYC@urbanists.social · Mar 7

Mar 7

Beta.NYC @BetaNYC@urbanists.social

NYC's most interactive #civictech + #opendata + #servicedesign event of the year is here!

Join us on Saturday, March 29, at NYC School of Data with panels, workshops, demos and more!

Learn more and grab your tickets at https://schoolofdata.nyc/2025-schedule.

A navy blue graphic with orange text that reads: "NYC's Public Interest Tech Conference is Back!" followed by more details about NYC School of Data. Learn more at schoolofdata.nyc.

**Martin Jordan** @martinjordan.com@bsky.brid.gy · Mar 7

Mar 7

Martin Jordan @martinjordan.com@bsky.brid.gy

Job alert There is a new #ServiceDesign role at @gematik.bsky.social, the German government’s digital healthcare agency. I’ve added it to my little job board for #GovDesign jobs in Germany. This role is in Berlin and has mobile working options. verwaltungsgestaltung.de#positionen