Nationwide fraud detection is over eager and blocks my transactions from time to time, I complained to them that their algorithm does not accurately fit my usage patterns, but they say there is no problem, when there clearly is a problem for me.
The problem is they've built a big fancy automated system driven by algorithm and I am probably an edge case.
social.coop is a a coop-run corner of the fediverse, a cooperative and transparent approach to operating a social platform. We are currently closed to new memberships while we improve our internal processes and policies, and plan to re-open to new folks when that work is complete. [9/2/2018]